Eran's blog

How NOT to build your brand

Here’s why my friends at Get Satisfaction say that Customer service is the new marketing.

AT&T has completely dropped the ball here at SXSW’09. All those geeks running around with their iPhones have brought the network to its knees. You can barely get basic cell service anywhere around the convention center and around any large party. Here, Google will tell you all about it.

On the other hand, SXSW organizers and the Austin Convention Center completely rocked the Wifi setup. For the most part we’ve been getting great service for all the Wifi enabled smart phone and laptops running around the convention center. iPhones included! Twitter will tell you all about that.

The lesson here: Giving bad service to a couple thousand of hyper-connected technology influentials is not how you build your brand.


Filed under: General, Mobile, , , , , , , , ,

Twitter Killfile

Now that everyone’s gone to SXSWi and left me here, alone in the Bay Area with nothing to do and all this parking (not really, there’s still no parking) I finally have some time to be productive. To make sure that my twitter stream remains somewhat useful for the next 10 days or so I created this small Greasemonkey script to filter out all that South By Noise(tm). It might not be useful if you use twitter from some desktop client or IM but if you’re like me and you’re still using Firefox this may actually be useful.


  • Yes, you need Greasemonkey to run this.
  • Yes, it probably has bugs.
  • Yes, it may cause your computer to implode and your entire online identity to be sucked into the ensuing vortex. Use at own risk!
  • Last, I based the script on the Reddit Content Filter script by pabs. So, thanks dude!

Oh, install the script and add banned words and authors using Tools > Greasemonkey > User Script Commands > Edit Blocked (Users/Keywords)…

Update: Slight bug fix. Latest version is 0.21

Filed under: Projects, , , , ,